Landline vs VoIP: What’s better for your business?

Do you have a new business? Then, if you want to be accessible to your clients, then you’ll probably need phones. The question now is where you’ll get it.

If you want to go old school, you’ll probably be leaning towards getting a landline - it’s what everyone’s been used to.


But you should know that a lot of businesses are using internet-reliant phone services like VoIP from DID number provider like Especially on those that rely on outsourced labor, VoIP can in fact be the only option for them.

At this point, you’re probably weighing in your options to determine which would work best for the business. And if you need help with that, keep reading. We’ll help you decide.



If you’re at least 20 years old, you’ll know what a landline is. It’s what you used to call your friends back in high school way before cell phones became mainstream. You probably still have this at your home.

This is a service provided by telephone companies. With the use of your telephone line, you can call someone from your area through the copper wires.

But when you call an international number, the process becomes way more complicated:

  1. They digitally convert your audio data.

  2. They send it via satellite.

  3. The satellite transfers it to your call receiver’s phone company.

  4. Their phone company converts digital data to audio.

This is kind of like how VoIP works, only made more complicated and expensive.


  • Everyone’s comfortable with it. Landline phones have been around forever. So for businesses who have been around for long, they’ve been used to it already.

  • It’s great at what it does. Landline phones may only have one use, but it’s exceptional at that.


  • It’s pricey. Getting extra features can cost you an arm and a leg. If you need a lot of features, this may be very impractical.

  • It’s becoming obsolete. Investment in this is gradually slowing down. So expect the quality of service to decline in the future.



VoIP lets you call using the internet. No additional equipment is required! Because of the versatility of modern phone devices as well as the availability of appropriate software, this has become a great alternative to landlines.


  • It’s a cheaper option. Getting rid of landlines for VoIP can reduce costs by as much as 80 percent.

  • Get more features. The internet is practically limitless, and VoIP is too. It allows you to centralize apps, software, and other features, so everything runs seamlessly.

  • It’s more flexible. No matter where you are, you can answer office calls for as long as you have your mobile phone with you.


  • You always need electricity. So if you don’t have a backup power supply, you may not be able to make or answer calls.

  • The quality of the call will vary. If your internet connection isn’t good, the audio quality will surely suffer.

There are two types to choose from:

1. Fixed VoIP

This requires you to get additional equipment to set up your VoIP system. Although it’s relatively pricier than the non-fixed version, it’s great for businesses that value their reputation.

Compared to its counterpart, it’s so much harder for scammers to get this because you need to present proof that you live or have an office in that certain location to apply.

2. Non-fixed VoIP

Getting this is like shopping for a pair of sneakers online. As long as it’s available and you can pay for it, you’re allowed to make the purchase. This means that you can get a phone number from anywhere in the world.

This may be cheaper, but there’s always a chance that a scammer will use your number and pretend to be you once you stop using it.

Landline vs VoIP: What should you get for your business?

In deciding, these are the most common concerns that business owners weigh their options by:

1. The level of commitment required

With your phone companies, you’re usually going to be locked in a contract. That means there’s no room for you to try out a service before you decide if it works for you.

2. The cost


VoIP is less costly. It gives you better service in terms of available features for less than what you’re paying for a landline.

3. The flexibility

As a business owner, you need to always adapt to the situation. Will your business telecom be the same? With VoIP, you can always adjust the number of lines and the features you get depending on the current needs of your business.

Looking at the most common factors for consideration, VoIP is the clear winner - it’s cheaper and more modern. If you’ve been used to landlines, it may feel harder to make the switch.

But know this: VoIP is here to stay. And it will continue to evolve while landlines will be left out in obsolescence.